Privacy Policy
Who we are
Trusted Converters is a UK-based online directory and marketplace connecting people with campervan conversion companies.
Our website address is: https://trustedconverters.com
If you have any questions about this policy or how we handle your data, you can contact us at:
[email protected]
What personal data we collect and why we collect it
Account registration
When you create an account on our website, we collect personal information such as your name, email address, and any additional details you choose to provide.
This information is used to:
- Create and manage your account
- Provide access to platform features
- Communicate with you about your account
Business listings
If you create or claim a business listing, we may collect and display business-related information including:
- Business name
- Description
- Contact details (email, phone number, website)
- Location/address
- Images and media
This information is used to display your listing on the platform and connect you with potential customers.
Enquiry forms
When you submit an enquiry through a listing, we collect:
- Your name
- Email address
- Message content
This information is sent directly to the business you are contacting.
Important: We are not responsible for how third-party businesses handle your data once it has been shared with them. We recommend reviewing their privacy policies before submitting an enquiry.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string (hash) created from your email address may be sent to the Gravatar service. You can view their privacy policy here: https://automattic.com/privacy/
Media uploads
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract this data from images on the site.
Cookies
We use cookies to improve your experience on our website.
- If you leave a comment, you may opt-in to saving your name, email and website in cookies. These last for one year.
- Visiting the login page sets a temporary cookie to check browser compatibility.
- Login cookies last for two days (or two weeks if “Remember Me” is selected).
- Screen preference cookies last for one year.
- Editing or publishing content may store a temporary cookie that expires after one day.
You can control cookies through your browser settings.
Embedded content from other websites
Articles or listings on this site may include embedded content (e.g. videos, images, maps).
Embedded content behaves the same as if you visited the external website directly. These websites may collect data, use cookies, and track your interaction.
Analytics and tracking
We may use analytics tools (such as Google Analytics) to understand how visitors use our website and improve our services.
These tools may collect anonymised data such as pages visited, time on site, and device type.
Legal basis for processing your data
We process your personal data under the following lawful bases:
- Consent – when you submit forms or opt in to communications
- Contractual necessity – to provide account functionality and services
- Legitimate interests – to improve our platform and ensure security
Who we share your data with
- Businesses you contact via enquiry forms
- Service providers that help operate our website (e.g. hosting, analytics, spam detection)
If you request a password reset, your IP address will be included in the reset email.
We do not sell your personal data.
How long we retain your data
- User accounts: retained while your account is active
- Comments: retained indefinitely for moderation purposes
- Business listings: retained while active on the platform
You may request deletion of your data at any time (see below).
Your rights over your data
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
If you have an account or have submitted data, you can request an exported file or request deletion by contacting us.
Where your data is sent
Visitor comments may be checked through automated spam detection services.
Some of our service providers may process data outside the UK. In such cases, we ensure appropriate safeguards are in place.
Data security
We take reasonable measures to protect your personal data, including secure hosting and access controls. However, no online platform can guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or your data, please contact: